Audi Sucks Customer Reviews and Feedback
Audi is a German automobile manufacturer that designs, engineers, produces, markets and distributes luxury vehicles. Audi is a member of the Volkswagen Group and has its roots at Ingolstadt, Bavaria, Germany. Audi-branded vehicles are produced in nine production facilities worldwide.
The origins of the company are complex, going back to the early 20th century and the initial enterprises (Horch and the Audiwerke) founded by engineer August Horch; and two other manufacturers (DKW and Wanderer), leading to the foundation of Auto Union in 1932. The modern era of Audi essentially began in the 1960s when Auto Union was acquired by Volkswagen from Daimler-Benz. After relaunching the Audi brand with the 1965 introduction of the Audi F103 series, Volkswagen merged Auto Union with NSU Motorenwerke in 1969, thus creating the present day form of the company.
The company name is based on the Latin translation of the surname of the founder, August Horch. "Horch", meaning "listen" in German, becomes "audi" in Latin. The four rings of the Audi logo each represent one of four car companies that banded together to create Audi's predecessor company, Auto Union. Audi's slogan is Vorsprung durch Technik, meaning "Being Ahead through Technology". However, Audi USA had used the slogan "Truth in Engineering" from 2007 to 2016, and have not used the slogan since 2016. Audi, along with fellow German marques BMW and Mercedes-Benz, is among the best-selling luxury automobile brands in the world.
Now here comes the list! Here are some customer complaints that emphasize how much Audi sucks!
• MECHANICAL ISSUES: The most important is the steering and suspension issue, which seems to have gotten progressively worse over time. This was first reported at around the 4,000 mile mark and after several visits, and claimed repairs, the problem is still existing. Every time I turn the steering wheel there are VERY loud clicking sounds coming from the front of the car. Also, squeaking sounds as the car passes over bumps can be heard very loudly and distinctly, even at driving speeds. This issues were brought to the attention of 2 dealerships and they could not figure it out. I was told to try and stick with my original dealership, where I bought the car from, for better service.
A huge concern was that of an A-pillar/linkage being broken for a long time and Audi having not repaired it. This significantly affects the handling and safety of the vehicle. There are obviously more issues which I cannot pinpoint for sure, how can I if Audi cant do it themselves? The suspension still makes awful noises and it is an embarrassment to drive the car in public. The car also does not handle or perform as it originally did. I have been making oil changes even earlier than recommended. During my last visit to the dealer, I asked them for another oil change, however I do not think they even did it. The oil level had dropped a bit, and to my understanding the 4.2 V8 is expected to burn a bit of oil I got the car back, the service light was still on and the oil level was still the same.
I paid over $60,000 for a car and feel embarrassed to drive it around, that doesn't make much sense. Not only that, it isn't even performing half as well as it should be. The S4 is marketing as a sports car with excellent ride, handling and power/performance.
After several visits to the dealer, an Audi Engineer was sent down from corporate to inspect the vehicle. It seems as if the local staff at the dealership was not competent enough to notice a broken piece of suspension, when if viewed by a layman, is clearly visible. They did repair the linkage, however the other issues were not addressed. The suspension now is noisier than ever and I'm tired of taking time off from work to make dealer visits and listen to stories about how they promise they will fix it this time. This has occurred more than 3 times and reported, and all under the 18,000 mile mark, so where's the lemon law? Audi doesn't care.
At some point, I had spoken to someone from the service department at Legend Audi, and they told me this (the suspension problem) is common in S4s due to the aluminum construction which makes it susceptible to damage. Wow - imagine if Audi engineers started to design planes! In addition to this, I was told they repaired my sunroof only to drive off the lot and have a piece of the sunroof guide fall right on my head.
I am now also having problems with the fuel pump. The pump is making really loud noise and is audible from afar.
• ELECTRICAL ISSUES:
Another major issue is that of the Xenon lighting system. The lights work in such a way that they turn in the direction the steering wheel turns. The system freezes up sometimes and the lights get stuck pointed in a certain direction, not illuminating the road in front of me. They also turn off and flicker randomly, which is dangerous when on dark roads. This has occurred more than 3 times and reported, and all under the 18,000 mile mark, so where's the lemon law? Audi doesn't care. The engineer from corporate said this is related to the suspension issue, because some loose parts were banging up against some components of the lighting system. The engineers name is Ray Drainville.
There were 3 defective speakers in the sound system, and although I have reported it several times, they have yet to replace my subwoofer. It distorts, even at low volume and low bass levels.
The HVAC system makes random noises and it is very annoying. It sounds as if the internal components that direct the air to the vents keep opening and closing on their own. This will occur for about 2 minutes and stop.
Mr. Drainville said the xenon light issue is related to the suspension issue, because some loose parts were banging up against some components of the lighting system.
• DEALERSHIP ISSUES:
When I purchased the car, I was also offered the option of purchasing wheel + tire protection insurance, the dealer assuring me that I would need it at some point. I was told that I would be covered for ANY type of damage to wheels or tires for AS MANY TIMES AS NEEDED. Sure enough, not too long ago, I ran over a pothole and bent my rim and damaged my tire as well. This would be my 2nd tire claim with this insurance company and my first claim for a bent rim. They have a certain procedure you have to follow to go through the claims process, so being that this was my 3rd time, I knew the drill. One part of the process is that the dealership has to contact them. I informed the dealership of this and they never contacted them. The insurance company denied my claim because the procedure was not followed on the dealers part. I called up the dealer, emailed them, tried faxing. I always got voicemail. When faxing, their fax was busy 24 hours a day. I actually had to drive out there to let them know of this. So after I told them the story, they denied responsibility, instead, they told me I have been calling the wrong number and the wrong insurance company!! I now tried the other insurance company and they gave me the money for the tire. This was after an over 2 month long battle, and after a month of them sitting on their ass, I had to chase after them, calling them 3 times a day, sending them 5 emails a day etc. Now as far as the other recent issue, with the tire/rim damage, this other insurance company tells me that they are not responsible, and I have to work with my regular auto-insurance company and they will cover anything that my auto-insurance company wont cover. So what gives now? I was lied to again.
Here's an interesting one. After picking up the car from one of my many service visits, I started to hear a new noise. It sounded as if something new was loose under the hood. I reported this and they basically ignored me. I was driving the car with someone, and as I was driving, a shiny metal object fell out underneath the car and a friend who was following me said he saw some kind of tool bouncing around. The noise was so loud, and it did indeed sound as if something fell out of the engine bay and bounced around between undercarriage and the ground. Legend Audi must be pretty well trained when performing service if they are leaving tools in the car. Is there a hidden toolbox I do not know of in S4 engine bays?
A minor issue — I was promised 3 years of free Sirius radio and got only 1 year.
Here's another good one. When I was making service appointment #574834, the service rep asked me if I drive the car fast. I told him, its an S4, and he responded, you are not supposed to be driving fast, its not legal and its not good for the car.
One more thing I forgot. Mr. Drainville, the engineer from corporate, had promised me to keep the car for a few days to drive for himself and find out for himself all issues. This never happened.
Throughout this whole deal, I have contacted Audi of America, have had cases open, I have dealt with an engineer from corporate, I have had an attorney contact them and nothing. They do not see any of the above as an issue.
This whole time I have been making my payments, and driving an S4 which barely drives like a Yugo. At this point, heck, I might be insulting the Yugo.
Former Employee - Manager/In says"bad management, no trust, bad leadership style"
says"Not being listened to and being outnumbered by certain workers and management over real issues."
Former Employee - Sales says"Salary is awful compared to competition. Always find a reason to not pay you commission. Life and work balance is awful. Stay away!!"
Former Employee - Sales Executive says"Have to be a favourite to get anywhere, very two faced environment. Not what you know but who you know"
Current Employee - Sales Associate says"Totally unprofessional environment . Very high turn over with a manager that does not even stay in the office with his employees. Very unprofessional general manager . People working here do not know the product or understand Audi clientele. Very poor experience , boss hired all his friends and will fire people on a whim because he has favorites . Horrible pay, they kept lowering it every quarter so you can barely survive . Zero to no training so no one knows what they are doing . They promise you will make a lot of money and micro manage your daily work . Hours are horrible , 12 hour shifts and very low morality ."
Former Employee - Customer Service says"everything else about the company was not great. Always felt like I could be fired for no reason on any given day. Never felt secure there."
Current Employee - Anonymous Employee says"Customers are annoying Commission is disgusting Hours are pathetic"
Former Employee - Anonymous Employee says"changed manager 5 times in a year. so mixed directions for staff"
Former Employee - Anonymous Employee says"Highly toxic environment. Lots of office politics, gossiping and backstabbing at all levels. Almost no career progression."
Former Employee - Anonymous Employee says"Conduct; no development opportunities; high staff turnover, work climate, leadership."
Chef Préparateur automobile (Former Employee) says"Devoir ce débrouiller avec peu de moyens matériels , la non communication des différents services . la direction qui ne vous considère que comme un pions facilement remplaçable"
KOMMISIOZÓ (Former Employee) says"1. Kevés pénz túl sok meló! Soha többet nem dolgoznék ilyen helyen!"
Customer Advisor (Former Employee) says"The day started at 08:00 AM and finish at 17:00 we have list with the cars that we have to prepare.Before we finish the day it was needed to see if the cars were ready.No free lunchesLots of job"
operador de linea (Current Employee) says"opererario en linea yebando la hoja de las operaciones timpos para dar buenresiltado en calidad en realisacion de las unidadessalud en forma y contar cola segurida de las funcionesalgo decaido flojera y in seguridad"
Trainer for Foreign Language (Current Employee) says"Um Kosten zu sparen und Scheinselbständigkeit zu vermindern, entschloss sich Audi AG Outsourcing zu treiben. Der Stunden Honorar auf Freiberuflicherbasis ist zwischen 19-30 Euro pro Unterrichtsstunde (Netto: zwischen 2-8 Euro/Stunde je nach Vorbereitungszeit) Die Qualität leidet, Teilnehmer sind unzufrieden, wichtige Lernziele werden durch schlecht pedagogische Planung nicht erreicht.Einen intensiven Überblick von allen Aspekten der AutoindustrieHungerlohn, schlechte Trainingsqualität, fehlende pedagogische Kompetenz"
Receptionist (Former Employee) says"Worst place I have ever worked in my life. Treated appallingly from not only customers but staff as well, if I could give no stars I would. Lack of responsabilty in the building and blame is passed from pillar to post. Told if you don't like the way things are then find another job. Management lie and manipulate their way out of any situation and dump on the little people. Service staff are just as rude and walk away with bonuses every month for what?treating co-workers with nothing but disrespect and rudeness. Staff turnover is massive but rather than take a look at why they just continue to bury their heads...while everyone else deals with mountains of complaints and aggressive customers for £7 an hourNot oneToo many to list"
Tecnico en mantenimiento (Former Employee) says"Estan enfocados a que la empresa siempre gana y que deberiamos de estar agradecidos por que te contratenBuena capacitacionno hay prestaciones ni apoyo por parte de la empresa"
Operátor (Former Employee) says"Nincsen jó véleményem a cégről nem tartották a megbeszélteket"
Sales (Former Employee) says"Lovely showroom and staff are pleasant. Head of business will shout at some employees and belittle them in front of more favoured employees.Great teamMarketing sucks. Waste of time."
SECRETAIRE APRES VENTE (Former Employee) says"Une équipe de manager qui ne valorise pas son équipe. Pression des quotas toute la journée qui tourne à l'obsession. Attitude individualiste de chacune des employés . Nous sommes un pion parmi d'autre. Turn over important qui ne fait pa se remettre en cause la direction. Fuyez le seul point positif ce sont les voitures !Belles voituresManagement inexistant"
Conseiller commercial (Former Employee) says"Les conseillers commerciaux sont des pions gérés par une équipe de manager irrespectueux. Ils recrutent des commerciaux venant de tout horizon et de toute la France. Ils les "tordent" pendant leurs périodes d'essai en leurs faisant faire beaucoup d'heures. Des objectifs inatteignables avec des conditions d'attribution revisables à tout moment et a leurs guises. a la fin de la période d'essai on sait remercier de manière indirecte ,et en général par courrier, vos services. En un an j'ai vu passer 6 commerciaux.... Très mauvaise ambiance qui se ressent des qu'on franchi la porte d'entrée. Je passe le service atelier avec du personnel issu d'une formation pénitenciere qui , par leur déplorable attitude hautaine , font fuir les clients qui n'ont droit a aucun service digne d'une marque comme celle-ci. Je passe également mes collègues du service occasion , qui malgré leur excellent travail , livrent des AUDI "révisées" par des intérimaires du garage VOLKSWAGEN . Effectivement le garage AUDI ne touchent pas aux AUDI OCCASIONS car cela ne leur rapportent rien comptablement, donc cela ne les intéressent pas... D'où l'incompréhension des clients qui reviennent avec des voyants allumés de partout, et lorsqu'ils arrivent a l'accueil de l'atelier AUDI on lui explique avec tout le tact qui convient que sa voiture a été révisé par un intérimaire chez VW et qu'il n'est pas étonné que cela soit mal fait.... Bref un garage a fuir car il règne un turn over important qui trahit un disfonctionnement général a tout les niveaux. Perte de temps....belle marquemanagers orientés sur leurs nombrils, mauvaise ambiance, desorganisation totale"
Audi (Former Employee) says"Toxic and terrible place to work. Everything is always your fault. Even when the manager treated a customer like garbage. Never, I mean never! Work here if you care for yourself. Doesn't matter how long you've been loyal to the place, you have to quit at some point."
Productie operator (Former Employee) says"Er wordt verwacht dat je als robot moet werken, zeer slechte teamleiders, ze gebruiken je, enige pluspunt is loon. Geen doorgroeimogelijkheden, na 1.5 jaar nog weekcontracten.."
Jefe de taller (Former Employee) says"Trabajar para la empresa VW Audi es una excelente oportunidad. Lamentablemente no se puede decir lo mismo por el concesionario. Asta la fecha se siguen metiendo en la vida personal de un servidor aun ya que no estoy laborando con el concesionario de Lázaro Cárdenas en Monterrey, Nuevo LeónCursos de PlantaConcesionario muy desorganizado en parte administrativo, Gerente de Servicio muy complicado en su forma de dirigir el equipo"
Customer Service Rep (Former Employee) says"I was literally racially discriminated by the employer. I exceed everyone working in the field with me. The boss decided that I was not the right fit for a job though. In the end, I was released from the company for leaving early 1 time even though I had available vacation time.The people you work withManagement doesn't appreciate African Americans."
Operador técnico (Former Employee) says"Es una excelente empresa pero en su país, aquí hay mucha envidia, no hay crecimiento laboral y RH y sindicato no te apoyan"
Ouvrier de production intérimaire (Former Employee) says"attendre 3 ans en intérims c'est long et pas de sécurité pour un contrat"
Logistikmitarbeiter (Former Employee) says"Den einen Stern gabs nur wegen der Bezahlung .Rücksichtslos und Vorbildlos die jüngeren Schichtleiter..GehaltAlles andere"
titkárnő (Current Employee) says"A munka legnehezebb része az egész napi számolás talpalás. Új eszközök gépek használatát tanultam meg. A bejárást támogatták céges buszjárattalingyenes céges buszjáratkötelező egészségügyi vizsgálatok"
Technician (Former Employee) says"An unbelievablie bad place to work, massive high staff turn over. Management treatment of staff at all levels is disgustingNoneTo many to list"
Ehsan says"poor construction, they do not accept their failure, since 2 years they can not make the window of audi A5 working properly, very arrogant and the electronics are just like prototype which they sell for so much money...shame on Audi"
Mr Peter Smith says"My A6 Allroad cost £46,000 and started going wrong very soon after the limited 3 year warranty ended. Even the 10 year corrosion warranty is useless if they deem the rotten part to be "body trim" rather than chassis. Service from the dealer has been poor and everything is expensive e.g. £500 just to update the satnav with an SD card. You do not buy reliability by paying more where VAG is concerned. It is a complete marketing rip-off with its glitzy adverts trying to pretend it is something that it is not. I would have had less trouble with a Ford Mondeo and saved a bunch of money.
I would never buy another Audi."
BillieTrixxx says"@RaptaRage Ouch dude that sucks glad you are okay rip for the Audi!"
AnalystMkts says"Hands down one of the highest quality cars I have ever driven. And definitely one that I have owned. #audi #s6 Su… https://t.co/iDT8zFjovj"
dpoole71 says"@Zales08GB I know someone that works on Audi’s so it wouldn’t be as expensive. He said as long as the frame isn’t b… https://t.co/Sq63tyPjHF"
ComputeSam says"@elonmusk @Teslarati Its also sucks because the competition wont even admit they have a real big issue and they can… https://t.co/vM72nvK2iT"
In The News
Washington City Paper reports"Two Years After Audi Field Accident, Lindsay Simpson Wants to Help Others Suffering Traumatic Brain Injuries"
Bloomberg reports"Audi’s New CEO Sees Crisis Giving Struggling Carmaker an Opening"
Audi Blog, Audi News and Audi Test Drives reports"VIDEO: The Audi RS5 Sportback Looks Killer in Sonoma Green - QuattroDaily"
Westport Now reports"Arrest Follows Audi Rollover at 14th Hole Sand Trap"